You open the All Slots login page expecting the same smooth sign-in you had at your previous casino, but the screen shows a lockout message or a spinning loader instead. The most common cause is a failed login attempt that triggered a temporary security hold, though a stale browser session or an unverified email can produce the same result.
Login Lockouts and Failed Sign-In Attempts
You type your password, press enter, and see a message that your account is locked or that the credentials are incorrect. This often happens after several rapid attempts, especially on a shared network or an old browser tab. First, try the all-slots.it.com sign-in page in a private window to rule out saved data. Then work through the likely causes below.
- Multiple failed password entries triggered a short security lock.
- Caps Lock is on, or the keyboard layout changed between devices.
- Autofill is inserting an old password from a different site.
- Your email address is not yet confirmed in the account profile.
- A browser extension or cached cookie is interfering with the session.
- Close every open tab that shows the casino and open a fresh private window.
- Type your username and password by hand instead of using autofill. Check that Caps Lock is off.
- If you see a lock message, wait for the stated pause to pass before trying again. Do not keep pressing login.
- Use the password reset link sent to your registered email if you are unsure of the current one. Set a new password you have not used elsewhere.
- Clear the browser cache and cookies for the casino site, then reload the login page.
- Disable browser extensions that block scripts or manage passwords, then try again. Re-enable them after the test.
- Confirm your email address by clicking the link in the welcome message. A confirmed address is required for sign-in on some accounts.
- Try a different browser on the same device to see if the lock follows the browser or the account.
- Wait a few minutes and attempt one more sign-in. If the lock returns immediately, note the exact message shown.
Contact support when the lock persists after a password reset and a browser change, or when you receive no reset email at all.
Pending Withdrawals That Take Longer Than Expected
Your withdrawal request sits in a pending state while your balance stays unchanged, and the progress bar does not move. Pending status can be normal while the request is reviewed, but several issues can hold it longer.
- Identity documents are missing or the uploaded copy is unreadable.
- Your payment method details do not match the name on the account.
- A bonus is still active with playthrough conditions attached to the funds.
- The request was made during a weekend or a public holiday.
- You have another withdrawal already being processed.
- Open your account history and confirm the withdrawal shows as pending rather than cancelled.
- Check that your profile name, date of birth and address are complete and spelled as on your ID.
- Upload a clear photo of your ID and a recent proof of address if the account has no verified documents.
- Make sure the payment method you used for the deposit is the same one named on the withdrawal request.
- Review any active bonus in your account. Complete the remaining play requirements before requesting another withdrawal.
- Cancel and resubmit the request only if the amount or method is wrong. Repeated cancellations can add delay.
- Confirm your email inbox can receive messages from the casino. A document request may be sitting in spam.
- Wait for the stated review window to pass before sending a follow-up. One message is enough.
- Keep the withdrawal reference number from the confirmation screen for any later contact.
Contact support when the request stays pending well beyond the review window shown in your account, or when a document was rejected without a clear reason.
Welcome Bonus and Free Spins Not Credited
The deposit shows on your balance, but the welcome bonus or free spins are missing from the bonus section. Several conditions can prevent automatic credit.
- The deposit was made before the bonus was selected in the cashier.
- A bonus code was required but left blank or typed with a space.
- The minimum deposit for the offer was not met.
- You already claimed a welcome offer on an earlier account.
- The bonus was credited to a different wallet section than you checked.
- Look in the bonus or promotions area of your account before assuming the offer is missing.
- Check the deposit history to confirm the payment was completed and not left in a pending state.
- If a code was part of the offer, re-enter it exactly as shown, without extra spaces or capital changes.
- Confirm the deposit met the minimum amount required for that specific offer.
- Make sure you did not have another bonus active when you made the qualifying deposit.
- Log out and log back in to refresh the balance and bonus display.
- Clear the browser cache if the bonus section still shows old information.
- Take a screenshot of the deposit confirmation and the bonus page for reference.
- Send one message to support with the deposit reference and the offer name.
Contact support when the qualifying deposit is confirmed and no bonus appears after a full logout and login cycle.
Deposits Taken by the Bank but Missing from Balance
Your bank statement shows the payment left your account, but the casino balance remains the same. The money is usually in transit between the payment provider and the casino.
- The payment is still being confirmed by the provider.
- The deposit was sent to an old or incorrect payment reference.
- The browser closed before the confirmation page loaded.
- Your bank placed the transaction on hold for a security check.
- The deposit went to a different account than the one you are logged into.
- Refresh the balance after a few minutes. Some payments need a short confirmation period.
- Check your bank statement for the exact amount, time and reference of the payment.
- Open the deposit history in your account and look for the same reference.
- If the reference appears, the payment is known to the system and only the balance display is delayed.
- If no reference appears, compare the payment details with the deposit page to spot a typo.
- Log out and log back in to force a balance refresh.
- Clear the browser cache if the balance still shows the old figure.
- Save a screenshot of the bank transaction and the deposit history side by side.
- Contact your bank only if the casino confirms it never received the payment.
Contact support when the deposit is missing from your history after a full refresh and you have the bank reference ready.
Quick Reference
The table below pairs each common problem with its usual cause and the first check to perform.
| Problem | Usual cause | First check |
|---|---|---|
| Account locked at login | Repeated failed attempts | Wait for the lock period, then reset the password |
| Withdrawal pending | Missing identity documents | Upload a clear ID and proof of address |
| Bonus not credited | Bonus not selected before deposit | Look in the bonus section and confirm the deposit met the minimum |
| Deposit missing from balance | Payment still confirming | Refresh the balance and check the deposit history |
| Free spins absent | Code left blank or mistyped | Re-enter the code exactly as shown |
Most login locks clear once the pause passes and the password is reset. Document checks sit behind many pending withdrawals, so keeping your ID current saves time. Bonus credit depends on selecting the offer before the qualifying deposit, not after. A deposit that left your bank but not your balance is often still confirming at the provider. A missing free spin is usually a code that was typed with an extra space. The first check in each row is the fastest way to rule out the most common cause before contacting support.
Before you deposit or request a withdrawal, take a moment to confirm your email address, your ID upload and your bonus selection are all in order; that single habit prevents most of the problems above.

